GENERAL
What is a HVNT?
A HVNT (pronounced HUNT) is a digital treasure hvnt that lets its players go on an adventure and explore their cities or local areas using the latest augmented reality and geo-location technologies. Our goal is to spark creative and engaging journeys in the real world blended with the latest technology. Our products are designed to inspire outdoor adventure, exercise, education and meaningful social interaction.
Can I really win a real prize?
Yes. By participating in any of the HVNTs you are eligible to win a prize, depending on how fast and efficient you solve it. The prizes vary depending on the HVNT difficulty, time limit & users participating.
How do you determine who wins? 
Whoever finishes the HVNT with the highest number of points wins. To determine who wins we take a number of factors into consideration, primarily success rate in terms of challenges, time between checkpoints and overall time it took to complete the whole HVNT.
How do I maximize my chances of winning?
For the best experience we recommend you to allow HVNT to track your location even when the app is in the background, this is to optimize your experience by enabling us to send you notifications whenever you're in an area of interest. We also recommend you to turn notifications to on. Finally, we also recommend users to re-play HVNTs as well as frequently use the app and focus on speed, efficiency and successfully completing challenges when playing as this will maximize your chances winning.
How much time it takes to complete a HVNT?
Different HVNTs have different lengths so that you, the player, have more options to choose in terms of length, area, distance and of course, potential prizes to win in order to suit your day to day life. The time required to complete the HVNT depends on the HVNT difficulty. Easier HVNTS can be completed in just a few hours, while the difficult ones may require days to complete.
Where can I play HVNT?
Right now (July 2021) HVNT can only be played in Stockholm, Sweden with some additional surrounding areas. We do hope to expand further throughout Sweden during the summer of 2021. Also, we plan to expand internationally as soon as possible. If you want HVNT to be available in your city/area/country, please let us know by emailing us at hello@hvnt.com and we will make sure to take it into the consideration.
Can I play with my friends?
Right now (July 2021) we do not have any team or group function yet available. Our goal is to offer a co-op mode by the end of the summer of 2021.
What types of phones can I use?
HVNT can be played on iPhone 6 and later running iOS 14.1 or later. However, for the best experience we recommend the the newer versions of iPhone with the LidAR sensor as this will dramatically improve your experience. If you do not have an iPhone with a LidAR sensor, please keep a lookout in the app, there might be one as a prize coming up shortly.

Dear Android users, we are working very hard, day and night to finish the Android version of HVNT. Please be advised that it will be in private Beta mode starting September 2021 and will hopefully be available for you during the autumn of 2021.
Can I play on tablet?
You're more than welcome to use a tablet of your choice to play HVNT as long as it's connected to the Apple app store but please keep in mind that it's optimised for iPhone X and later so please be advised that your experience will not be perfect on a tablet.
Do I need an internet connection?
Yes. In order to play you will need to use mobile data or connect to a hotspot using WiFi (however for best experience we do not recommend using a fixed WiFi as this can impact your experience).
GAME
Does it cost anything to play?
Short answer, no. We don't want to charge you anything, but in some cases there will be an entry fee to a specific HVNT in order to help us fund the Prize which is dedicated to the winner of the specific HVNT.
What are Coins and how do I get them?
A HVNT Coin is the in-game currency which you can use to purchase additional Clues to help you find the Checkpoint. When starting your first HVNT we have filled your account with coins. Besides that there are several ways for you to get more coins throughout the game. Coins as scattered all throughout the world, you can get them after completing challenges at checkpoints, completing HVNTs, by inviting a friend to HVNT and finally you can also purchase coins in the in-app Store.
What is a Clue and how do they work?
Clues are a vital piece of information to help you identify and locate the next Checkpoint you have to reach. There are several Clues available for each Checkpoint. The 1st clue you get for free, while the remaining ones cost a certain amount of Coins to unlock them. Remember that clues can be riddles, have double meanings or be be deceptive by nature. So think long and hard before venturing out to the next location.
What types of Clues are available?
The Clues come in many different forms. As of now (July 2021) we offer the following types of clues:

Text Clue
A written hint about the Checkpoint. Text Clues often either describe the location or tells you about something specific about that location, maybe an event that took place a long time ago or a famous person (current or historic) who has a significant connection to this location.

Image Clue
An image showing something specific about the Checkpoint location.

Treasure map Clue
Checkpoint location marked on a handmade map.

Area Clue
Highlights a larger area of the Checkpoint location which shrinks as you get closer to the Checkpoint.
I couldn't unlock a Clue?
Please check if you have enough Coins to purchase a Clue. In case you're unable to unlock a Clue after purchasing it, please use the in-game help option found in the menu to notify us about that. We will make sure to help you as soon as possible.

Also, feel free to email us at support@hvnt.com, our colleagues are standing by eager to help.
What is a Checkpoint?
Checkpoint is a physical location that you have to find in order to start a Challenge and progress towards the treasure. Use your clues wisely to find the next location. You will have to find and visit all the Checkpoints in a specific HVNT in order to complete it.
How do I know if I'm close to the Checkpoint?
Once you're within a short distance from the Checkpoint, a golden circle will highlight the Checkpoint area on the map indicating that the Checkpoint is somewhere within that area. You will also get the notification that you can activate AR mode, which can only be accessed while you're within Checkpoint area.
What do I do when I reach the Checkpoint?
Once in AR mode (within the Checkpoint area), you will see a pulsating white dot in the middle of the screen. As you get closer to the Checkpoint, the dot will start pulsating faster. When you get very close to the Checkpoint (less than 10m), the HVNT V symbol will appear somewhere close to you. Once you find it point the phone in its direction until the white dot becomes green. Then tap on the HVNT symbol to start a Challenge.
I wasn't able to find a Checkpoint?
If you are within a Checkpoint area, you should be able to enter AR mode. If the Checkpoint area didn't appear, please check all the clues again as they should be pointing to the same location. If you could still not find the checkpoint, please report it to our staff using the Help section found in the menu, we will investigate immediately.
I found the location of a Checkpoint, but I can't reach it?
In case that you are on the correct location, but for some reason you cannot physically reach the Checkpoint, please use the in-game help option found in the menu to notify us about that. We will make sure to help you as soon as possible.

Also, feel free to email us at support@hvnt.com, our colleagues are standing by eager to help.
What is a Challenge?
As a part of completing a checkpoint, you'll have to complete a challenge. The challenges appears automatically and it's now up to you to solve it. If you successfully complete the challenge you will be rewarded with coins. If you can't successfully complete the Challenge, don't be alarmed, you will still be able to continue and earn more Coins on the next Checkpoint.
What types of Challenges are there?
Challenges come in different forms, and we are continuously working on implementing new and exciting Challenges, such as logical puzzles, interaction with the objects in AR, objects recognition and more. But for now (July 2021) the majority of all challenges are Trivia Quiz based.
How much time do I have to complete the Challenge?
Trivia Quiz questions are limited to 20 seconds. The other Challenges have no time limit.  If you can't successfully complete the Challenge, don't be alarmed, you will still be able to continue and earn more Coins on the next Checkpoint.
How are the HVNTs generated?
Both Checkpoints and Challenges are randomly generated, calculating the route from the starting location. By giving everyone the route of the approximately same length, all the players get the same chances to win.
Why are there no HVNTs available in my area?
Currently, there are several HVNTs available in Stockholm, Sweden. We're working hard on adding HVNTs in many other cities across the world. If you wish for HVNT to be available in your area, please request so from the form on our website or by emailing us at hello@hvnt.com
When does my HVNT expire?
Different HVNTs have different time limits. The time depends on the HVNT's area, distance, number of Challenges and of course, the prize.
Are there any rules I should be aware of?
Certain rules may apply to certain HVNTs, HVNT also requires everyone who participates in a HVNT to be of the legal limit required by law in your local area in order to win a prize. We do also ask all users to be kind and respectful to not only other users but also the general public who may not understand what you are doing and please also be respectful and aware of your surroundings at all times. Please see HVNT terms & conditions & disclaimers for more information. Beyond this, there are basically no strict rules. You are free to do what it takes to reach all the Checkpoints and find a treasure. If you're not certain about something feel free to search online, ask people around, etc.
How can I be sure that the HVNTs are fair?
All the HVNTs have randomly generated Checkpoints, Challenges and routes, which leaves no option for anyone playing exactly the same HVNT twice or revealing the route/Checkpoint locations to anyone else. Also, all users who participate in the same HVNT always have the same number of (randomly generated) Checkpoints and cover approximately the same distance throughout the HVNT.
How do I report a bug?
Please be advised that HVNT is still under development and we are continuously pushing new updates, we appreciate any and all feedback that you can provide to help us improve the product and we want to thank you for your patience in case something does not work as intended. In case you come across anything that sticks out, please use the in-game help option found in the menu to notify us about that. We will make sure to fix the issue soon as possible.

There is also an option to report a bug on our Discord channel.

Finally, you can always email us with the details at support@hvnt.com.
I have an idea for a HVNT.
We're always happy to listen to new and cool ideas, please contact us at hello@hvnt.com
Account
Where can I see my completed HVNTs?
In the HVNTs list, on the top of the screen there are HVNT categories. Among them you'll find completed HVNTs.
Where do I find Terms and Conditions?
Terms and Conditions in the App settings within the Account options in the in-game menu.
I forgot my password?
In the sign in page there is an option "Forgot password?". If you tap there you will be redirected to the password reset page. If you're already logged in on some device and want to change the password, please log out first and go to the sign in page to follow the same procedure.

In case you still have difficulties with recovering/changing your password, feel free to contact us at support@hvnt.com and we will make sure to help you solve the issue.
How do I update my Email/Phone number?
You can update your Email from the in-game menu. In the "Account" settings there is the option to update your Email.

As for updating the Phone number, the easiest way to do so is to open a new account using your new phone number and contact us at support@hvnt.com to connect your old account to the new Phone number.

In case you still have difficulties with updating your Email/Phone number, feel free to contact us and we will make sure to help you.
How do I leave feedback?
We always appreciate your feedback. You can leave it from the App settings within the Account options in the in-game menu.
I purchased Coins but have not received any?
In such case please use the in-game help option found in the menu to report the issue or email us with details at support@hvnt.com.
Can I refer a friend and get rewarded?
Yes, of course. For each invited friend you will get generously rewarded with Coins. The Coins will be credited in your account as soon as your friend completes registration.
I referred a friend, but I didn't receive any coins.
In such case please use the in-game help option found in the menu to report the issue. Also, feel free to email us with details at support@hvnt.com.
My campaign/reward code didn't work?
Please use the in-game help option found in the menu to report the issue. Also, feel free to email us with details at support@hvnt.com.
I think my account has been hacked.
If you think that your account has been hacked please contact us using the in game help section or via support@hvnt.com and one of our colleagues will help you as soon as possible.
How do I delete my account?
In case you would like to delete your account, please send a request to support@hvnt.com.
PRIZES
What kinds of prizes are there?
There are different kinds of prizes, depending on the HVNT. Easier/shorter HVNTs have prizes of a lower value, while more difficult/longer HVNTs have prizes of a higher value.
How do I win a prize?
Whoever finishes the HVNT with the highest number of points wins. To determine who wins we take a number of factors into consideration, primarily success rate in terms of challenges, time between checkpoints and overall time it took to complete the whole HVNT. To maximize your chances of winning we recommend to replay a HVNT after completing it (this option is not always available).
I have won, how do I claim my prize?
If you're eligible for a prize, after finishing the HVNT you will you will be notified with further instructions. If you have any questions, please email support@hvnt.com.
Why didn't I win a prize?
In a perfect world we would give every participant a prize, however we need to afford to keep the lights on in the office to keep HVNT going so only the user/users with the highest number of points after completing a HVNT are eligible to win a prize. If you do not receive a notification or message after the HVNT timer has run out, you are unfortunately not the winner. But don't loose hope, either re-play the same HVNT again or enter into a new HVNT in order to maximize your chances of winning!
How are the prizes paid for?
Majority of prizes are funded by HVNT directly or from the sponsorships and cooperation with other companies. However, we're planning to add some special HVNTs with very valuable prizes which may also require participation fee in order to fund the prize.
I have an idea for a prize.
We're eager to hear what you have in mind! Please contact us at hello@hvnt.com.
CHEATING
I want to report a cheater
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What is considered cheating?
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How can I be sure that the HVNTS I play are fair?
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Want to know more about the rules of the game?
Still have questions?
GET IN TOUCH 
WITH US
support@hvnt.com